Shazam app misbehaving? You have Qs. We have As. (iPhone)

If Shazam is hitting a few bum notes, check out these handy hints to solve things with little fuss:  

  • Use the latest version of Shazam. The old version of the app has issues we already fixed. Visit the app store on your phone for a quick update.

  • Use the latest version of iOS. The new version of Shazam works best on the new version of iOS. Update by opening your iPhone’s Settings menu, followed by General and Software Update.

  • Hard close Shazam. We all need a fresh start now and then. To close down the app, double-click the home button on your device, find the Shazam window, and swipe up.

  • Power cycle your phone. Hold down the power button and home button at the same time to reboot your phone. 


Shazam still isn't working. What now? We have no idea.

No, seriously. What now? OK, you got us. Send us an email via the Blue 'Help' icon in the bottom right-hand corner of the screen. We’ll get on the case. 

Should I try deleting and reinstalling the app?  Delete the app and your Shazams will disappear along with them, unless you've previously linked your Facebook account to the app, in which case they'll be stored at


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