Download your Shazam Data

Managing your data

To give you control of your data, and in support of the EU General Data Protection Regulation (GDPR), we offer you the ability to download your personal Shazam data that we have collected and erase your personal data.

In order for us to authenticate you, you must have a Shazam account to be able to request data download or erasure.


How do you download your data?

To download your data, please follow this process:

• On each Shazam device for which you want to request your data, sign in via email or Facebook:

• Select ‘download your data’ (below):

• You will be asked to authenticate yourself; sign in with the same credentials that you provided when signing in to your Shazam app(s):

• You will be asked for a correspondence email address where we will send your data and confirmation:

• On receipt of an authenticated request, you will receive your data by email within 30 days:



What do we store?

Shazam collects information about you when you interact with our sites or apps, including:

• We collect information you provide us when you register for an account

• If you sign in by email we will store your email address.

• If you create a Shazam account using a social network to log in, or connect with Facebook or another social network via the Shazam app, we may also receive some information about you from that network (e.g., your Facebook ID, name, profile picture, gender, friend list, birthdate, email address and Facebook registration date).

• If you provide us with consent, we will collect your location to provide additional features and functionality

• We automatically receive and track certain information about your computer or mobile device when you visit our sites or apps, including through the use of cookies

• We record logs about how you use Shazam (e.g. what features you use and what music you Shazam)

For more detailed information on what information we collect and how it is collected, please go here.


What do we do with your data?
Shazam uses the information collected about you to:

• Provide you with our services and personalise them

• Manage and improve the services and our internal operations

• Protect our rights, enforce our policies, and comply with laws

• If you provide us with consent, we will send you offers we believe may be of interest to you

For more detailed information on what information we collect and how it is collected, please go here.


Who do we share your data with?
Shazam may share your information with third parties, including:

• Service providers who perform services and functions on our behalf to help deliver the services and communicate with you

• Third parties including advertisers and partners, some of whom may use your information for the purpose of providing you with interest-based advertisements

• Other Shazam users and your social network or music streaming connections, based on your settings on those networks

• In order to comply with laws or valid legal requests for information such as a subpoena or search warrant

For more detailed information on when and how we share your information, please go here.

Have more questions? Submit a request